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MAKE IT SAFER!
On all V2 products
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Returns PolicyFor returns form please click here.At V2Superstore, we want you to be satisfied every time you buy from us. Should you need to return goods, please see our returns policy below. Should you need to return goods please call V2Superstore on (01895) 232626 and you will be issued with a Unique Returns Number or URN against which to return the product. This will enable us to track your return and deal with it efficiently. This Number is Very Important. Without a URN LinkCare cannot handle, process, replace or reimburse and any goods so please be sure to clearly label returned goods with a URN taking care not to mark or damage any goods or packaging. Cancelled or Unwanted Goods To notify V2Superstore Customer Service of any Canceled or Unwanted Goods please call on (01895) 232626 and then complete the Returns Contact Form on the site. If you cancel, you must return the goods to us at your own expense. V2Superstore is able to arrange collection which must be paid for in advance. You must ensure that the goods are packaged adequately to protect against damage. You will be fully reimbursed on receipt of goods received in the condition in which they were dispatched. Cancelled or Unwanted Goods Returns may be subject to a minimum 15% handling fee. This cancellation policy does not affect your legal rights. Damaged Goods In the unlikely event you receive damaged goods, we will arrange a replacement item for you. Please be sure to notify V2Superstore within 2 working days of receipt that an item has been received damaged (please see risk below) so that we can resolve the issue speedily. Please call on (01895) 232626 to be issued with a URN and then complete the Returns Contact Form on the site. V2Superstore is unable to process any claims for damages if goods have not been signed for as damaged. So please take care to check quantity of pieces delivered against the carrier's paperwork and note any damages and shortages against the carrier's documentation before signing for your name. This is very important so please take care to do so. Incorrect / Non delivery of Goods Should you receive incorrect goods please be sure to notify V2Superstore within 2 working days of receipt so that we can resolve the issue speedily. Please call on (01895) 232626 to be issued with a URN and then complete the Returns Contact Form on the site. We can only accept liability for non-deliveries if we are notified within 2 working days of the advised/anticipated delivery date so please be sure to call us ASAP to ensure a satisfactory resolution. Faulty Goods In the event that your goods develop a fault please contact our Technical Support Team on (01895) 232626 who will endeavour to help rectify any issues. So that they have the best chance of assisting you, please call once you have located the relevant manual(s) and have access to the equipment experiencing the fault. We are largely unable to offer assistance if aren’t with your goods. Manuals are issued with goods at the point of sale but if you be unable to locate one, manuals for most products are available on this site. Click here to find the relevant manual(s). Warranty All V2Superstore products are covered by a Return to Base Warranty. Warranties are specified by the manufacturers and are issued by LinkCare at the point of sale. Warranties remain valid for a fixed period and are dependent on suitable maintenance having been carried out. In general the period of warranty is 3 years for automation and 1 year for most other products. Batteries are not included in any warranty. Goods returned to V2Superstore for a claim under warranty will be inspected and tested. If they are found to have failed under warrantee they will be either repaired or replaced at the discretion ofV2Superstore. Replacement is with either a new item or a service replacement item at the discretion of V2Superstore and the item will dispatched to you Free of Charge. Replacements will be covered for the time remaining on the warranty for your original purchase. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. Once you have your URN, please ensure that you have fully completed the Returns Contact Form providing all the required information - especially serial number and a detailed description of the reason for return. It will help us to process your return much quicker if we have all the information we need from the beginning. Post-install goods must be returned as complete as possible and goods not yet installed must be returned complete with all parts such as keys/locks, leads/cables, remote controls, batteries, accessories, manuals etc. Failure to do so will delay the processing of your return and may incur a cost to you, so please take care to check. Please be aware you are responsible for ensuring the product is suitably packaged for return. The goods must be returned in the original packaging. We recommend the original packaging be kept for no less than three months in case of a fault developing. Take care to wrap any consignments to us. This is important to you as the cost of any damage caused due to insufficient packaging will be charged to you. Out of warranty repairs will be subject to charges which cover the labour, replacement components and carriage. LinkCare will advise you of the cost of any proposed repairs and your authorisation will be sought before any work is carried out. Risk We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damages to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery when you affix your signature. In case of damages, shortages or incorrect goods supplied Should
you need to return goods and unless V2Superstore has arranged collection,
any transit damages to the goods or shortages noted on arrival at V2Superstore may be charged to you and are a matter between you and your
couriers. V2Superstore must be informed within 24 hours of receipt. Remember, a URN is essential so call V2Superstore to be sure of a satisfactory resolution. |
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